FAQ

How to Order

• How to order

  We accept orders from our website. You can create your design and complete your payment directly on our website. For large orders, please submit a summary using the inquiry form in the "Corporate and Large Orders’ section.Click here for more information.

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• Supported Data Formats

  We support JPG, PNG, GIF, AI, PSD, and PDF files up to 20MB.

  You can also upload photos taken with a digital or smartphone camera.

  Unavailable images will result in an error.

  Direct submissions from Illustrator are not supported. Please convert your file to AI format using Design Tools before ordering.

  Please convert to AI and order from Design Tools.

• About fax and telephone orders

  We’re sorry, but we only accept orders placed online. Please click here to create your design and place your order.

  For large orders of 20 pieces or more, please send us a summary using the inquiry form in the "Corporate and Large Orders" section of the top page.

  A representative will contact you shortly. For more information, please click here.

• How to reorder a previously ordered design

  You can order again from your order history on My Page.

  To log in, use the same email address and password from your previous order. Access the login page here.

• If you want to check a previously created design

  Previously ordered designs are saved in the Order History and My Designs sections of My Page. You can access them here.

• If you would like us to create a design for you

  If you find it difficult to create your own design, please use our ‘Free Design (or Transparent Background) Campaign’.

  ■Free Transparency Processing and Free Design Creation Campaign Please select one of the campaigns from the "Design Consultation" section of the website and place your order.

  *Free transparency processing is available for a minimum of 1 piece, and the free design creation campaign is available for a minimum of 3 pieces of the same design. The designer will contact you by e-mail as soon as the order is confirmed.

  *We will begin creating the design after confirming your payment.

• About ordering different sizes and colors

  If it is the same design, you can add different sizes and colors to your cart.

• Sending samples and catalogs

  We are sorry, but we do not support sending samples.

  We do not have a catalog, so please check from the item list.

  *Please consult with us for large-lot orders (50 or more pieces) as we may be able to accommodate you.

• Consultation and ordering at the store

  We do not have a physical store. All orders and consultations are available exclusively online.

• Creating and Replacing Tags

  Tags are produced in units of 1,000, so pricing may vary depending on the quantity ordered. If you would like to order several hundred items, please contact us using the large order inquiry form. Our staff will reach out to you. For more information. please click here

• If you do not know your login information

  Your login ID is the email address used at the time of purchase.

  If you’ve forgotten your password, please login and reset it using the ‘Forgot Password?’ option.

About delivery time

• If you wish to have your order delivered earlier than 3 business days

  Most orders require a minimum of 3 business days, but eligible same-day items can be shipped within 1 business day.

  Items labeled ‘same-day’ are eligible. Orders must be completed by 9:00 a.m. on weekdays to qualify.

• Delivery time for same-day items and regular items ordered in the same order

  If an order contains both same-day and regular items, the entire order will ship once all items are ready. Please note that in such cases, shipping will default to 3 business days, even if some items are available sooner.

• About express shipping, etc.

  We apologize for the inconvenience.

  We do not currently offer express shipping for an additional fee.

  Orders placed by 9:00 a.m. on weekdays for eligible same-day items will ship the same day. Regular items typically ship within 3 business days (with the exception of specialty products like streamers).

• About delivery date

  Regular products: Ships within 3 business days if payment is completed by 2:00 p.m. on weekdays.

  Same-day products: Ships within 1 business day if payment is completed by 9:00 a.m. on weekdays.

   

  We will ship the product by

   

  In addition,

  Delivery times may be affected by shipping delays, production issues, inventory shortages, or other unforeseen circumstances.

   

  In principle, we will make every effort to ship on time.

  Delays may occur for the above reasons and others.

   

  While we strive to meet the stated delivery times, we cannot guarantee exact delivery dates. Please allow extra time when placing your order.

   

  In addition,For large orders of 20 sheets or more, please allow 5 business days.

   

• In the event of unavoidable transportation delays

  We normally ship within 3 business days, but delays may occur in the following cases:

  We would appreciate it if you could place your order well in advance of the delivery date.

  Please note that we cannot guarantee the delivery date.

   

  Natural disasters

  Carrier or logistics issues

  Manufacturer-related delays

  Quality control processes

  Large orders (20 sheets or more)

   

  Please note that we cannot provide compensation for delays caused by the above circumstances.

About shipping

• About the shipping address

  Each order can only be shipped to one address.

  Shipping is free of charge. If you need items shipped to multiple addresses, please place a separate order for each address.

• Convenience store delivery and business office detention

  We cannot deliver to convenience stores.

  We also cannot accept deliveries to business sales offices, as packages are often rejected and returned due to loss prevention policies.

  Thank you for your understanding and cooperation.

• Delivery to Accommodations, etc.

  You may provide a delivery address for accommodations, but please confirm with the hotel that they can accept packages before placing your order.

• About specifying the delivery origin (direct delivery function)

  You can change the sender’s information at the time of application. Rest assured, ‘Up-T’ will not appear on the delivery note.

• About date and time specification

  Unfortunately, we cannot accept specific delivery date and time requests.

  After 6:00 p.m. on the day of shipment, we will email you the delivery company and tracking number. Please contact the delivery company directly if you need to arrange delivery details.

About items and printing

• About gold and silver printing

  Since inkjet printing uses CMYK (cyan, magenta, yellow, and black), special colors such as gold, silver, metallic, and fluorescent cannot be reproduced.

  If such colors are included in your design, they will be approximated with CMYK tones. For example: gold will appear ochre-like, and silver will appear grayish

   

  User's Guide

• Reproducibility on the design tool

  We will reproduce your design as accurately as possible, but due to differences in monitors, materials, and ink reproduction methods, exact colors may vary. Also, the material of the item and the resolution of the design will affect the finished product. Please note that all colors are reproduced with CMYK inkjet printing. The printed result may differ slightly from the on-screen preview.

   

  User's Guide

• Lines under 1mm

  Lines thinner than 1 mm or smaller than 1 point may not reproduce accurately.

  Please take this into account when creating detailed designs. 

  User's Guide

• About the actual size of printing

  On the design tool, the blue frame for S–L T-shirt printing (front and back) measures approximately 29 cm × 40 cm.

  Sizes may vary for kids’ T-shirts, women’s sizes, and other items. Please contact us for details. Due to the nature of textiles, the print size may vary by up to 1 cm.

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• Printing Outside the Blue Border on the Design Tool

  Full-surface inkjet printing is available. For items not supporting full-surface printing, only the area inside the blue border will be printed.

• Printing of Smartphone Cases and Sundries

  For smartphone cases: Android cases are printed on the sides, while iPhone cases use vacuum sublimation printing on the sides. Other cases are printed with UV inkjet on the surface only. Both methods support full-color printing.

   

   

  Other miscellaneous items are printed using UV inkjet, a full-color process.

• About the printing method for streamers

  Streamers are printed using a full-color sublimation transfer process.

• About Silk Screen Printing

  Silk screen printing is available for bulk orders of 50 or more pieces of the same design. To place an order, please contact us here. A sales representative will assist you.

• Printing Method (Textiles)

  All textile products are printed using inkjet (CMYK) based on the submitted design data.

  User's Guide

  For textiles other than white, we apply a pretreatment agent to improve ink adhesion, print a white base layer, and then print the design in CMYK inkjet.

  White textiles are printed directly in CMYK inkjet, which may result in a slightly lighter overall finish.

  Please note that printed colors may differ from what you see on your monitor, as exact reproduction is not possible with inkjet printing.

  Please note that we are not able to reproduce the image perfectly because it is reproduced by inkjet.

• Differences in Finish Depending on the Item

  Inkjet print results can vary depending on the material and fabric color. For non-white textiles, a pretreatment with white ink (called ‘white pull’) is applied before CMYK inkjet printing.

  White textiles are printed directly in CMYK, which may result in a paler finish compared to colored textiles.

  Because of this process, colored textiles generally have a sharper and clearer finish compared to white textiles.

  Please be aware that colors may not exactly match your submitted design due to the limitations of inkjet printing.

   

  User's Guide

• About the actual size of printed sleeves

  Printed sleeves measure approximately 10 cm square (about 89 mm wide × 100 mm high).

• About color expression

  Designs are created in RGB, which has a wider color gamut on PC and smartphone screens, but printing is done in CMYK, which has a narrower color range.

   

  User's Guide

  As a result, vivid RGB colors will be converted to the nearest possible CMYK equivalent.

  RGB colors are produced through light on screens, while CMYK colors are created with actual ink, which can result in visible differences.

  Please note that exact color fidelity cannot be guaranteed.

• About fabrics containing polyester

  Polo shirts are made with mesh-like fabrics, while dry-fit shirts use fabrics with honeycomb structures. The print may be slightly affected by the base fabric color.

  This is a natural characteristic of these fabrics, so please keep it in mind when designing.

  For the best color reproduction, we recommend choosing materials with a high cotton content.

• Misprinting of textile items

  Fabric dimensions may vary slightly, so the left, right, top, and bottom sides may not always align perfectly.

  This is within the normal tolerance of manufacturing standards.

  T-shirt prints are centered based on the shirt’s width, not the tag position.

  If there is a misalignment of 2 cm or more either vertically or horizontally, please contact us.

   

  User's Guide

   

  Variations of 2 cm or less are considered within acceptable manufacturing tolerances and are not eligible for refunds or remakes.

   

   

• Points to note when submitting AI data

  When submitting AI files (CMYK) through our tools, the data will be converted to PNG format for printing.

  
  Because PNG files use RGB color mode, they will be converted back into CMYK for printing, which may affect final colors.

   

  For the above reasons,

   

  Exact reproduction of colors such as Sumi Black (K100) or Y100 cannot be guaranteed.

  Dark tones (e.g., black vs. dark gray) may not always be clearly distinguishable.

   

  Please note that the following are not acceptable.

• About the color mode when submitting AI

  If an image is created in CMYK, color discrepancies are reduced compared to RGB.

  However, when converting between the two, some fading may occur—especially if any CMYK value is set to 0%.

   

  Regardless of whether your file is created in CMYK or RGB,
  Please note that exact color reproduction in the final product cannot be guaranteed.

• About print position

  Printing positions vary by item and size.

  Printed images may be scaled up or down depending on the garment size.

   

  Please note that the preview image is only for reference—the final print position may differ slightly.

  Up-T does not guarantee exact reproduction of placement.

  Please note that Up-T does not provide this service if you wish to have a complete reproduction.

   

  If there is a discrepancy of 2 cm or more, please measure the distance from the collar (under the ribs) to the top of the design and send us a photo.

• Reproduction of light-colored designs on a white body

  As stated on each product page, inkjet printing cannot reproduce white designs.

  (If you design it, it will be transparent.)

   

  Light colors (light gray, pastel colors, etc.) similar to white, in accordance with the above

  If the design is made on a white body, there may be cases where blurring occurs and printing is not possible to a large extent.

   

  In addition, the white body has no pre-treatment process, so the overall color will be light.

  Please be careful when designing light colors on a white body.

   

  In addition, since the specifications are for inkjet printing

  Please note that we will not be able to reproduce the different images due to the above.

• Reproduction of White Body and White Design

  Inkjet printing cannot apply white ink to a white garment.

  Any white areas in your design will be transparent, showing the garment’s fabric color.

  More details are listed at the bottom of each product page (see User’s Guide).

   

  Please note that, for this reason, exact reproduction of white designs on white garments is not possible.

• Points to note if you want clear printing

  We regret that we cannot make individual color adjustments.

  User's Guide

  Up-T will reproduce the design by inkjet printing based on the design received, and the finished product will vary depending on the material, color, resolution of the design, etc.

  T-shirts other than 100% cotton white are colored relatively well.

  アIf the item color is white or polyester, the finish will be slightly lighter. For an image of the finished product, please check the enlarged print of the design image on A4 paper, which is close to the finished product.

• Can you confirm the design?

  Up-T prints designs exactly as they are submitted, including resolution and image size.

  We do not review or confirm designs in advance, so please check your data carefully before placing an order

   

  User's Guide

   

  If you do not require a background, please ensure that it is set to transparent.

   

• If you wish to print gradation on clear material

  For clear phone cases, a white base layer (‘white pull’) will be applied.

  Gradation designs will appear with a white background.

   

  User's Guide

• Color difference between the item and the monitor

  Colors may appear differently on screen compared to the actual product, especially for mixed fabrics such as ‘Mokuro Gray.’

  Some fabric textures make it difficult to reproduce colors exactly in design tools or on product previews.

   

  Even for solid fabrics, printed colors may differ slightly from what you see on your monitor.

  Please note that this information is provided only on this website.

   

  User's Guide

• Misprinting on sundries and smartphone cases

  For side-surface printing (full-surface designs), sublimation transfer printing is used.

  Due to heat application in the process, there may be a deviation of up to 5 mm, particularly noticeable near the edges.

  For surface-only designs, UV inkjet printing is used, with a possible deviation of up to 2 mm.

   

  We recommend avoiding designs that extend across both sides if precise alignment is required.

  User's Guide

  Please note that these deviations are inherent to the printing process and are not considered defects.

• About the color of printing when reordering

  When reprinting the same design, the output may be produced on different presses.

  As a result, the color and finish may not match previous orders exactly.

  User's Guide

  For consistent results, we recommend placing bulk orders of 20 pieces or more through the large-lot order window.

• About printing purple and dark pink in inkjet

  Purple is challenging to reproduce accurately with inkjet printing, and the result may differ from how it appears on your monitor.

  For example, purple may appear closer to red.

   

  Additionally, the final color may vary depending on the garment material and base color, even when using the same design.

About Full-Screen T-Shirts

• Printing Method (Textiles)

  Textile products are printed using inkjet printing.

• If you want a body other than white

  For colored T-shirts, you must create the full design in the color you want on the shirt.

  We do not recommend applying a single solid color across the entire shirt, as this increases the risk of paint leakage.

  In the case of full T-shirts, we do not recommend applying a single color because it increases the probability of paint leaks.

   

  This product allows printing beyond the standard design tool area, and we recommend using this option for best results.

• About items that can be printed on all sides

   We offer full-surface inkjet printing for T-shirts (white, sizes S–XL) and muffler towels. All-over inkjet printing is also available for face towels.

• About the possibility of printing out of design

  To prevent important elements from being cut off, please place all essential parts of your design well within the designated area.

  If the design does not extend to the red fill line in the editor, the white fabric of the T-shirt may remain visible.

• About the possibility of paint leaks in one-color paints

  On full-length T-shirts, paint leakage may occur in areas with fabric undulations, particularly on the sleeves and sides.

  If the design leaves the fabric white in these areas, no leakage will be visible.

  However, if a single solid color is applied to the entire body, leakage on the sleeves and sides may be noticeable.

  For this reason, we do not recommend single-color full-body designs.

• Full-surface printing on T-shirts and towels

  Full-surface inkjet printing is available for T-shirts (sizes S–XL), muffler towels, and face towels.

How to Use Design Tools

• Arched design placement method

  The arch function allows you to curve text. To use it:

  Enter your text.

  Click (or tap) on the text.

  Open the Edit Palette Display.

   

  Select the Arch option in the Editing Palette. The arch function icon is located in the editing panel.

• How to set up vertical writing

  To create vertical text, insert your text and then click (or tap) the vertical writing icon in the editing palette.

• About printable position

  The blue frame in the design tool shows the printable area. Please ensure that your design fits within this frame.

• Image size and extension of the data to be submitted

  You may upload files up to 20 MB in size.

  If the file is too large, an error may occur during upload.

  Supported formats include JPEG, PNG, GIF, AI, PSD, and PDF.

• About submitting in PowerPoint and Illustrator

  For PowerPoint designs, save the relevant artwork as an image before uploading. For Illustrator designs, convert the file to AI format and then upload it to the design tool.

• If you wish to have a transparent background

  To create a transparent background, you may:

   

  Use the background transparency function in the design editor.

   

  Upload an already-transparent design file.

   

  Request our Free Design Creation and Background Transparency Service.

• About the format for submission to the tool

  All design data must be submitted in RGB format.

  If you are creating artwork in Illustrator or another design tool, please set the color mode to RGB.

  Files created in CMYK are not supported, as they may cause color discrepancies or display errors.

• About the design on the sleeve

  Sleeve printing is available. However, for long-sleeved items, the print area is limited to the blue frame shown in the design tool. The entire sleeve cannot be covered.

• About design modifications after ordering

  We cannot accept design revisions once an order has been placed.

  If you need changes, please cancel and submit a new order before production begins.

  Once production has started, no changes can be made due to the made-to-order nature of our products.

• About specifying the print size of your design

  Your design will be printed in proportion to the item size as shown in the Design Tool. Specific print sizes cannot be designated.

• If the text is not reflected on the tool

  Some fonts may not display all characters correctly in the Design Tool.

  If text does not appear as expected, please try using a different font.

Free Design Creation and Background Transparency Service

• About Background Transparency

  We offer a free background transparency service for one design sheet. Click here for details.

• About the delivery date when using the design production service

  A preview image of your design will be sent within two business days of placing your order. Revisions can be made as needed. Once the design is finalized, production requires a minimum of 3 business days. Please allow additional time for production and shipping, and place your order well in advance.

• Confirmation after design creation

  Once our professional designer completes your design, you will receive it by e-mail for confirmation. After your approval, the production order will be prepared. Orders are shipped within 3 business days of confirmation.

• About design proposals

  We also provide design suggestions. Please attach reference images or sketches and describe your ideas in the questionnaire at the time of order. Revisions are limited to two rounds, so supplying clear reference materials will help ensure a smooth process and a satisfactory final result.

• About the designer's telephone support

  All communication with designers is handled via e-mail. Please use e-mail for inquiries to ensure a quick and accurate response.

• Resizing after ordering with the design production service

  To request resizing, please contact the designer directly by e-mail. 
  However, resizing cannot be accommodated once a design has been finalized or production has begun.

• If you wish to add more sheets

  Once a design is finalized and added to My Designs, you can order additional pieces starting from one unit.

  If you are not in a rush, please place a new order through My Designs. If you would like new pieces produced and shipped together with your existing order, contact the designer by e-mail. Availability depends on production progress and payment status.

About Product Pricing

• Payment Methods

  Payments are accepted by credit card via Stripe or PayPal.

• How do I place an order?

  • You can create your own design using the online design tool. You are free to add text, place stamps, or upload your own photos and images.

  
  

  • Once your design is ready, click “Go to cart” → proceed to payment. Payment methods include credit card and PayPal.

• How long does delivery take?

  • After your order and payment are completed, items will be shipped within 3 business days (excluding weekends and holidays).

• Can I print photos taken with my smartphone?

  • Yes, you can. Supported file formats include JPG and PNG, and photos taken with your smartphone can also be uploaded.

• Can I order just one item?

  • Yes, you can place an order starting from just one piece. Simply design your item using the online design tool and place your order.

• Will the print fade after washing?

  • The color may become lighter after repeated washing, but the durability is generally equivalent to that of regular T-shirts, so you can rest assured.

• Can I order from anywhere in the United States?

  • Yes, you can place an order from any region within the United States.

Flow after purchase

• Change of delivery address

  Delivery address changes can only be made before production begins.

  If production has already started, we will send you the tracking number after shipment, and you will need to contact the delivery company directly for any delivery inquiries.

• If you wish to confirm the design

  You can review your purchase history and order details, including design confirmations, by logging into My Page.

• Designation of Delivery Time

  We apologize, but we cannot accept requests to specify delivery times.

  We will provide the delivery company’s contact information by email after shipment. Please contact them directly.

• Additions

  We cannot accept requests for specific delivery times.

  After shipment, you will receive the delivery company’s contact details by e-mail. Please contact the carrier directly for scheduling.

• Shipping fees

  Each order is produced and shipped individually.

  Shipping is free for all standard customers.

• Pickup at the store or factory

  We do not offer in-store or factory pickups.

  Please note that we only sell through our online store and have no physical stores.

• About Wrapping

  We do not provide gift-wrapping services.

  Gift sets are available for purchase but must be ordered with your products.

  If you select a gift set, it will be shipped together with your items, and wrapping will be your responsibility.

About Sales and Original Shop

• When illegal goods are listed on the market

  If you discover illegal or infringing goods, please report them using the ‘Objection’ link on the product page.

  (We recommend using Google search by design name to confirm first.)

  Once verified, we will remove the item from listing and confirm the issue with the seller.

Others

• About Celebrity and Character Printing

  Customers must ensure their designs do not infringe on copyrights, trademarks, or portrait rights before submission.

  Up-T is not responsible for any disputes or issues resulting from copyright or portrait rights violations.

• If you wish to cancel your membership

  You can cancel your membership by visiting the ‘My Account Withdrawal’ page.

  – If you cannot log in, please reset your password.

  – If your registered e-mail is no longer accessible, contact support via the inquiry form and include your registered e-mail, phone number, and other identifying information. Once verified, we will process your membership cancellation.

• About the direct delivery function

  Our direct delivery function allows you to ship orders under your own name or store name, without revealing that they originate from Up-T.

  This option can be selected at checkout to replace the sender information on the package.

• How to make your prints last longer

  To extend the life of your prints:

  – Wash garments inside out or in a laundry net to prevent cracking or peeling.

  – Avoid bleach, tumble drying, or ironing directly on printed areas.

Cancellation and Changes

• Until delivery

  Shipping status may change due to shipping problems, manufacturer-related issues, inventory status, production status, or other reasons.

   

  In principle, we will make every effort to ship on time.

  Delays may occur for the above reasons and others.

   

  We cannot guarantee 3 business days, nor can we guarantee 1 business day, so please allow as much time as possible for your order.

  Please allow 5 business days for large orders of 20 pieces or more.

• Cancellation and Change Policy

  All Up-T products are made to order.

  – Cancellations or changes are only accepted before production begins.

  - Once production has started, we cannot accept any cancellations or changes.

  – Once production has started (notification sent by email), cancellations or changes cannot be made.

  – To request a cancellation or change, please contact us by 2:00 p.m. on the next business day after placing your order.

  – If this period includes a Saturday, the deadline is 12:00 p.m. on Saturday (as production operates on Saturdays).

   

  Example: If you place an order at 7:00 a.m. on Saturday, the deadline to request changes is 12:00 p.m. the same day.

  After this deadline, cancellations or changes cannot be accepted.

   

  Requests for changes or cancellations must be submitted by email or phone.

   

  Important: Placing an order constitutes a confirmed purchase agreement under Japanese law. This is a legally binding sales contract.

  Mail-order sales are initiated by the customer and are therefore not covered by the ‘cooling-off period’ that applies to telemarketing or door-to-door sales.

• Return Policy

  All Up-T products are custom-made per order. We cannot accept returns or cancellations for reasons such as incorrect size, design changes, or change of mind.

   

  – Orders may only be canceled or changed by 2:00 p.m. on the next business day after placement (by 12:00 p.m. if that day falls on a Saturday).

  – For special delivery requirements, please contact us in advance.

  – If there are issues such as print smudges or product defects, we will investigate the matter.

   

  Claims must be submitted with photos sent to the contact address provided.

  Please note we cannot respond to claims submitted more than 7 days after delivery.

  Automated emails are for outgoing messages only and cannot accept replies.

About copyrighted designs

• Printing of copyrighted designs

  Up-T prints submitted designs as provided, without modifications.

  If you have concerns regarding copyright or portrait rights associated with your design, please consult us before submission.

   

  Please note:

   

  Up-T is not responsible for damages arising from copyright or portrait rights violations.

   

  Designs deemed unethical, inappropriate, or in violation of rights may be refused.

   

  Thank you for your cooperation and understanding.

• Sale of copyrighted designs

  If you use Up-T’s sales function and discover a design that infringes on copyright, portrait rights, or contains inappropriate content, please contact us immediately.

   

  Please be aware:

   

  We may withhold publication without prior notice.

   

  Proof of sales rights (e.g., a certificate) may be required.

   

  For more details, see Article 11: Prohibited Items at the Time of Sale.

• If the offending name design is identified in the market

  If you identify an offending design being sold, please notify us through the ‘Objection’ link on the product page.

  Our support team will review and confirm the issue promptly.