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FAQ

Select from frequently asked keywords

How to Order

  • How to order

  • Supported Data Formats

  • About fax and telephone orders

  • How to reorder a previously ordered design

  • If you want to check a previously created design

  • About prints on items brought in

  • If you would like us to create a design for you

  • About ordering different sizes and colors

  • Sending samples and catalogs

  • Consultation and ordering at the store

  • Creating and Replacing Tags

  • If you do not know your login information

About delivery time

  • If you wish to have your order delivered earlier than 3 business days

  • Delivery time for same-day items and regular items ordered in the same order

  • Shipping to Hokkaido and Okinawa

  • About express shipping, etc.

  • About delivery date

  • In the event of unavoidable transportation delays

About shipping

  • Convenience store delivery and business office detention

  • Selecting a shipping company

  • Delivery to Accommodations, etc.

  • About specifying the delivery origin (direct delivery function)

  • About date and time specification

About items and printing

  • About gold and silver printing

  • Reproducibility on the design tool

  • About the actual size of printing

  • Printing Outside the Blue Border on the Design Tool

  • Printing of Smartphone Cases and Sundries

  • About the printing method for streamers

  • About Silk Screen Printing

  • Printing Method (Textiles)

  • Differences in Finish Depending on the Item

  • About the actual size of printed sleeves

  • About color expression

  • About fabrics containing polyester

  • Misprinting of textile items

  • Points to note when submitting AI data

  • About the color mode when submitting AI

  • About print position

  • Reproduction of light-colored designs on a white body

  • Reproduction of White Body and White Design

  • Points to note if you want clear printing

  • Can you confirm the design?

  • If you wish to print gradation on clear material

  • Color difference between the item and the monitor

  • Misprinting on sundries and smartphone cases

  • About the color of printing when reordering

  • About printing purple and dark pink in inkjet

About Full-Screen T-Shirts

  • Printing Method (Textiles)

  • If you want a body other than white

  • About items that can be printed on all sides

  • About the possibility of printing out of design

  • About the possibility of paint leaks in one-color paints

  • Full-surface printing on T-shirts and towels

How to Use Design Tools

  • Arched design placement method

  • How to set up vertical writing

  • About printable position

  • Image size and extension of the data to be submitted

  • About submitting in PowerPoint and Illustrator

  • If you wish to have a transparent background

  • About the format for submission to the tool

  • About the design on the sleeve

  • About design modifications after ordering

  • About specifying the print size of your design

  • If the text is not reflected on the tool

Free Design Creation and Background Transparency Service

  • About Background Transparency

  • About the delivery date when using the design production service

  • Confirmation after design creation

  • About design proposals

  • About the designer's telephone support

  • Resizing after ordering with the design production service

  • If you wish to add more sheets

About various types of payment

  • Confirmation time for payment

  • Payment deadline for convenience store payments

  • Maximum amount of post-payment screening

  • Cash on Delivery (COD) and Postpaid Fees

  • Payment Methods

  • If an error is displayed on the convenience store payment (FamilyMart)

  • Lump-sum payment by bank transfer

  • Resending Postpaid Forms

  • If your credit card has been debited after cancellation

  • If the postpaid invoice has not been received

  • Change of Payment Method

About Product Pricing

  • Can I order even one original T-shirt?

  • Delivery time after order

  • Payment Methods

  • Application of pretreatment agents

  • Recommended data size

  • Issuance of Receipt

  • How to get a quote

  • Various Discounts

  • Terms and Conditions of the Collective Discount

  • Price Differences by Color

Flow after purchase

  • Change of delivery address

  • If you wish to confirm the design

  • Designation of Delivery Time

  • I want to change or modify the design after ordering.

  • Pickup at the store or factory

  • About Wrapping

About Sales and Original Shop

  • Differences between various sales methods

  • Minimum Amount of Compensation Payment

  • When illegal goods are listed on the market

  • About "Market Shop

  • How to confirm your purchased design

  • If the Selling Price column is set to Cost

Others

  • About Celebrity and Character Printing

  • If you wish to cancel your membership

  • About the direct delivery function

  • If size is not displayed

  • Selling on the App

  • If you do not receive an email

  • How to make your prints last longer

Cancellation and Changes

  • In case of delay due to unavoidable reasons

  • Cancellation and Change Policy

  • Return Policy

About copyrighted designs

  • Printing of copyrighted designs

  • Sale of copyrighted designs

  • If the offending name design is identified in the market

If you cannot find a solution to your question in the FAQs,please contact us here

UP-T customer support

Email: info@up-t.net

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