Questionnaire Results

The most common answers were...

Is word of mouth the most reliable source ?

The survey results showed that the most common response was "checking word-of-mouth from people who have had T-shirts made at that store.

• If the store has a good reputation based on the reviews of people who have actually made their products, I think I will be able to make them without any trouble. (30s / Female / Unemployed)
• It is important to hear the opinions of many people and to understand the image of the store. (40s / Female / Housewife)
• With mail order, you can't actually see the store and staff, so you should gather information by referring to word of mouth from people who have actually made the product. (30s / Female / Housewife)
• I think that by checking reviews, I can get all the information I want to know before I buy, such as whether there were no problems, how the response was, and the quality. (30s / Female / Housewife)

The reasons given for their answers include: to understand the reputation and image of the company, not being able to actually see the store, and wanting to know about the response and quality of the service. It seems that many people are anxious about not being able to see the stores with their own eyes. Since they cannot see the products in their hands, they tend to think that they have confirmed the reliability of the products by looking at the reviews of people who have actually used the mail-order sites. Some people also seem to be concerned about the response to problems, and feel that they can obtain highly reliable information about the number of problems and the response to them by looking at reviews, and may consider this to be the best criterion for determining whether or not they can purchase a product with peace of mind.

Do you want to avoid the worst case scenario of not getting your money back ?

The survey results showed that "Check for problems after payment" was the second most common response, followed by "Check for any problems".

• There is a possibility that the mail-order supplier is malicious, so I will check for any problems after the payment. (30s / male / office worker)
• I don't want to have trouble if the goods do not arrive easily after payment or if there are flaws or stains. (40s / Female / Unemployed)
• I am still worried about the response in case of problems, etc., since I don't actually hold the product in my hands. (50s / male / company employee)
• Whether the product can be returned or not. Whether the store is willing to take care of the product after it is in the consumer's hands, such as whether they will accept a refund. (50s / Female / Company employee)

Looking at the reasons for the responses, the respondents were concerned about the possibility of a malicious vendor, trouble, problems, and whether or not they would be taken care of. It seems that many tend to be concerned about the product and money exchanges. It can be said that they want to avoid the worst case scenario where they do not get their money back even if they request a refund. Also, they may not want to cry themselves to sleep if they find a problem with the product and it is not handled properly. It seems that they have a strong sense of not wanting to cause trouble and get involved in troublesome situations.

Better get some information from different angles and decide if it's good or bad!

The survey results show that nearly half of the respondents answered that they check word-of-mouth. They tend to think that information from people who have actually used the mail-order site is the most trustworthy. This may be seen as the best way to judge whether a site is a legitimate mail order site or not. About 20% of respondents said that they check the response to problems or defects after payment is made, and some people seem to judge for themselves by checking the details of the site. Maybe they want to avoid things like not getting their money back. In any case, it seems that when using mail order, it is necessary to get information from various angles and judge whether the mail order site is good or bad.

Other Responses

What do you think is the most important thing to check when shopping for design t-shirts ?

[Check out the reviews of people who made T-shirts at that store]

• Word of mouth is important because you can hear the real opinion of one consumer who bought the product. Word of mouth is important to understand the size and fabric. (20s / female / company employee)
• Word of mouth is the most important when it comes to what criteria I use to make a purchase (40s / female / housewife)
• Word of mouth seems to tell it all. I look at various reviews about problems and responses. (30's / female / company employee)
• Because only by word of mouth can you tell how an Internet store is rated. (30's / male / company employee)
• Because the testimonials from people who have actually used the store seem incisive and trustworthy. (60's / female / housewife)
• If it's a word of mouth from someone who actually made it, it's helpful because there are both good and bad evaluations (20s / female / part-timer)
• I always check the word-of-mouth of the store to confirm the quality of the products and the store's response. (40s / female / housewife)
• I think that the most reliable information is the real voice of the person who actually uses the shirt (40s / male / part-time job).
• Many people always check out the reviews before making a purchase by mail order. (20's / female / housewife)
• As is the case when shopping online, word of mouth is quite important. So I choose to check word-of-mouth. (40s / male / public employee)
• If you look for word-of-mouth on the Internet, you can find quite a lot of impressions. (40s / male / company employee)
• I check word of mouth first. The testimonials of actual purchasers are the most important to me. If the evaluation is too bad, it will affect whether I purchase the product or not. (20s / female / unemployed)
• If I can check the reviews of people who have made the product, I think I can buy it with peace of mind. (50's/Female/Part-time job)
• I think I can trust the evaluations by word of mouth from people who have actually made the product more than anything else. (20's / Female / Company employee)
• When I buy something by mail order, I usually consider word of mouth important. I hesitate if the reviews are bad. (40s / male / other professional)
• I trust the word of mouth of people who have actually had their products made at the store the most. (50's / male / public employee)
• I think it is important to see what kind of material is used by word of mouth. (Teenager / Female / Student)
• Word of mouth is important information. I chose it because I think it also describes any problems or glitches after the deposit has been made, if any. Word of mouth is the actual events experienced by the people who used that store. That is why I think it is important. (20s / female / unemployed)
• I still think it is better to check the evaluation by word of mouth.... (40s / female / part-timer)
• I think it is a word-of-mouth check by people who made T-shirts at that store. (50s / male / company employee)
• If it is by word of mouth, I can hear opinions from various angles, including the design and the store's response. (50's / Female / Liberal trade / Freelance)
• You can imagine what the T-shirts look like, but I think the best way to judge the comfort of the T-shirts and the way the colors come out is to talk to people who have actually purchased them. I think the best way to judge the comfort and color of a T-shirt is to listen to the stories of people who have actually purchased it. (50's / female / housewife)
• If many people give high ratings to a product, I will be satisfied with my purchase (20s / male / student)
• If the store has a good reputation based on the reviews of people who have actually had their products made there, I think I will be able to make it without any trouble. (30's / female / unemployed)
• I am concerned about word of mouth because I think the color and texture of the actual product may differ from the picture. (20s / Female / Student)
• I feel uneasy without information, so word of mouth from people who have actually made T-shirts is helpful. (40s / female / housewife)
• I would like to take the evaluations of the people who actually made the product seriously. I think that is the only way. (30's / female / housewife)
• I chose this one because I think the quickest way is to ask someone who actually made it. (20's / female / housewife)
• Reviews from actual purchasers are very helpful. When I make a purchase on the Internet, I refer to reviews very much. Stores only write what is good for them. (40s / male / company employee)
• With mail order, you can't actually see the store or staff, so you should gather information by referring to word of mouth from people who have actually made the product. (30's / female / housewife)
• Since I can't actually hold the item in my hands to check it, I think word of mouth from people who have used the store is important! (50s / male / freelance)
• Word of mouth from people who have made it is credible, and I can learn about the negative aspects. (20s / female / unemployed)
• I think that the voices of people who have actually used the product are very concrete and helpful. (30's / female / unemployed)
• I think it is because you can gain credibility by listening to the reputations of people who have actually produced the product. (20's / male / student)
• Word of mouth is a deciding factor in whether a restaurant is good or bad. I feel relieved if I read good things (30's / female / company employee)
• If a lot of bad things are written about the product by word of mouth, it may affect the sales later on.
• I can't decide on the feel of the fabric or the finish of the design by actually seeing it, so I would like to carefully consider it by looking at word of mouth. (20's / Female / Company employee)
• It is important to hear the opinions of many people and to understand the image of the store. (40's / female / housewife)
• Because the most useful information is the experience of people who have actually seen the restaurant. (20s / male / student)
• I think word-of-mouth is the most helpful because it is the opinion of real people who made the product (20s / male / company employee)
• Now that there are various word-of-mouth sites, I would like to make sure before I buy. (20s / female / student)
• Word of mouth is a valuable source of information because it gives me a chance to know the real voices of the users. (30s / female / unemployed)
• I think that word of mouth is the best reference because it is the real voices of people who have actually used the place. (10s / female / student)
• Word of mouth cannot be underestimated. There is nothing better than checking it out. (40s / male / company employee)
• I think that by checking reviews, I can get all the information I want to know before buying, such as whether there were no problems, how the response was, and the quality of the product. (30's / female / housewife)
• I chose it because the most important point to check when purchasing a design T-shirt by mail order is to check the word of mouth of the person who made the T-shirt at that store. (30's / male / office worker)

[Check for any problems after deposit]

• I think it is important that there are no problems after the payment is made for any online transaction. (20's / Female / Part-time job)
• This point is important because no matter how good the product is, it will be ruined if there is a problem with financial transactions. (40s / male / unemployed)
• It is important to check for problems and defects after the deposit has been made. Money problems are especially troublesome later on, so it is better to be able to confirm that the payment has been received properly. (40s / male / company employee)
• Money related problems are very scary. I want to choose carefully. (40's / female / freelance/ freelance)
• I will investigate in advance because I think it would be a great loss if some trouble occurs after the deposit. (20's / female / housewife)
• Checking for any problems after payment and checking the response to any problems (30's / male / unemployed)
• Money is the most important thing. I don't want to receive the goods even if I transfer the money. If anything, I want to receive the money after the product is delivered.
• I don't want to be asked for money again for not having money in the account, etc. after I make a deposit. (20's / female / housewife)
• I think you need to check when you buy by mail order, because if you don't choose the right place, you will lose money. (30's / female / part-timer)
• If it is not a major company, I don't know if they will take proper care of me. (30's / male / part-timer)
• I always check the price because it can be unexpectedly expensive to order. (20's / female / office worker)
• I don't want to have trouble if the product doesn't arrive easily after payment or if there are flaws or stains. (40s / female / unemployed)
• I have an image that design T-shirts are expensive, so I don't want any trouble if there is any after payment, so I don't fail to check. (20s / female / student)
• There is a possibility that the mail-order supplier is malicious, so I will check for any problems after the payment. (30's / male / company employee)
• I want to avoid financial troubles as much as possible, not only with design T-shirts. (30's / female / housewife)
• This is the result based on my experience so far. (20s / male / student)
• Trouble after payment is quite common. It is very frustrating to find out that you have been cheated.
• I think it is the most important point to check because it is very important that there are no problems related to deposits (30's / male / company employee).
• I think money troubles are the most troublesome, so it is an important checkpoint. (40s / male / self-employed (sole proprietor))
• It is important to check for any problems after the deposit. Because it is related to trust (30's / male / company employee)
• When purchasing design T-shirts by mail order, the most important point is to check if there are any problems after payment, because we do not want any trouble. (40s / male / unemployed)
• I want to feel good about my purchase, but I don't want to get into strange trouble (30's / female / company employee)
• In the case of online stores, I am worried about whether they will be sent well. (50s / male / unemployed)

[Check the response to any problems]

• I think that a place that responds properly when there is a problem is able to manage the whole process properly. (50s / female / housewife)
• Whether it is a mistake by the machine or a mistake in ordering materials, it is important to have a good response when such things happen in anger. (30's / female / company employee)
• Design T-shirts sometimes come out differently from my idea (30's / male / self-employed (sole proprietor))
• I think that is the most important thing because with mail order, you can't actually hold the product in your hands and check it. (40s / female / unemployed)
• I don't care if problems occur, but I don't want to shop at a store that doesn't handle them well. (40's / female / company employee)
• It is important to have a proper response in case things go differently from what you hoped for. (40's / female / part-timer)
• The evaluation of the response in case of emergency is an area that I always check. (30's / male / self-employed (sole proprietor))
• Since these are design T-shirts, printing errors and other problems are to be expected. It is important to deal with them in order to gain trust. (20s / male / student)
• If the store does not respond properly, it will be troublesome later, so I think it is important to confirm that they will respond to any problems properly. (20's / male / freelance)
• I don't know if there are any problems after the deposit, unless it's not too much, but there are a lot of probabilities of glitches. (30's / male / office worker)
• There are some things you can't understand until you actually try them on. If I am treated with care in such cases, I will be more inclined to use the product again. (40's / Female / Contract worker)
• When purchasing by mail order, there is a lot of anxiety, so I think it is better to check the response in case of trouble. (40s / male / unemployed)
• As a matter of common sense, places that do not indicate their response to problems and business policies are unreliable. (50s / male / unemployed)
• I am still worried about the response in case of problems, etc., since I don't actually hold the product in my hands. (50s / male / company employee)
• I think it is an item that should be checked properly, including the price, because there could be a mutual mistake if it is an original. (20s / female / student)
• If I give up because it is low-price when there is a defect, I will be in trouble when I make a large quantity. (40's / Female / Other professional)
• It is this. I don't want to just cry myself to sleep, so I'm learning how to deal with it. (40s / male / self-employed (sole proprietor))
• This is good as long as they respond based on how the finished product was (30's/Female/Part-time job)
• Because with mail-order, you don't see the product in person before you buy it, so there are possibilities of returns depending on the product. (30s / female / unemployed)
• It is going to be a question of whether or not they will take proper action. (20's / Female / Contract worker)
• Whether the product can be returned or not. Whether the store is willing to take care of the product after it is in the consumer's hands, such as whether they will accept refunds. (50s / female / company employee)
• I am worried if the response to wrong size, fraying, etc. is not firm (20's / male / company employee)

[Other]

• Since you can't see the actual product in the store, I think that word of mouth from the person who bought it is very important (40s / female / housewife)
• I check the size the most. Even if I like the design, I won't wear it if the size doesn't fit. (40's / female / office worker)
• If you try to appeal to people in a professional manner, they will not like you very much. If you appeal to people in a professional manner, they will not like you very much, so you should quickly become the nanny. I have to become a nanny. (40's / Female / freelance)
• I think that I can feel safe in the stores of those who have little or no rain marks after looking at the exhibitor's evaluation. (20s / male / student)
• It would be reassuring to have information about the T-shirt on which it is based. (30's / Male / Contract worker)
• The color of the actual product is often different from the color seen on mail-order websites or in magazines, so I want to be most careful about that. (40s / male / unemployed)
• Because I check those word-of-mouth to confirm the feel of the material and size before I buy. I think on the assumption that it is normal for them to respond to deposits and problems. (50's/Female/Part-time job)
• It is the manufacturer of the T-shirt that is the material. If they are made in China or Southeast Asia, they will lose their shape quickly. (50s / male / company employee)
• First of all, I buy by focusing on the design and price status. Because it is mail order and I cannot make a mistake (30's / male / contract dispatched worker)