FAQ

• Can I order even one original T-shirt?

  Anyone can easily create and order original T-shirts with Up-T's free and easy-to-use design tool, which is exclusive to Up-T.Original T-shirts List

• Delivery time after order

  Orders placed by 2:00 p.m. on the same day will be shipped 3 business days later, including the same day.

  If you are in a hurry, please apply for same-day shipping.

  (Weekends and holidays are not included.) If it is after 2:00 p.m., the next day is counted as one business day, and the order will be shipped after 3 business days.

• Payment Methods

  We offer various payment methods such as credit card, deferred payment at convenience stores, cash on delivery, bank transfer, AmazpnPay, Rakuten Pay, various carrier payments, and LINEpay.

• Application of pretreatment agents

  Precautions for finishing (pretreatment agent) When printing on fabric products

  A treatment agent is applied to fix the print,

  In order to deliver products quickly and at a low price, we ship products with the treatment agent still applied.

   

  The treatment agent itself is harmless to the human body and can be washed off with water,

  We apologize for the inconvenience, but we ask that customers wash the garments themselves before wearing.

   

  1 Please note that regardless of whether the order is a regular order or a direct shipment order (sales), it may be delivered with the pre-treatment agent remaining in the package.

  2: The treatment agent is more noticeable on dark colors than on light colors, and may not be removed after one washing, but will gradually lessen.

• Recommended data size

  For T-shirts, the recommended image size is 3600×4890 pixels or larger with a resolution of 300 dpi. However, smaller images can also be submitted. However, please note that some images may be rough. If the image covers the entire printing area of the T-shirt, an enlarged print of the original uploaded image on a full sheet of A4 paper will be close to the finished image.

• Issuance of Receipt

  If the "Shipper Information" is left blank, it will be included with the merchandise. Please fill in the address part by yourself as it is left blank. 

  For bank transfers of 50,000 yen or more, a receipt is not included.

  The "Receipt E-mail" sent to you by e-mail at the time of transfer confirmation will be the receipt we can issue.

  Please note that we do not accept mail with revenue stamps attached.

   

  Please note that a receipt will not be included if "Shipping Information" has been entered.